Employee Relations Program Manager

The Idaho Division of Human Resources (DHR) is dedicated to supporting the public sector’s most valuable asset: its people! As a partner in shaping the future of government service, we are committed to enhancing the employee experience at every stage – from recruitment to retirement – ensuring that the State of Idaho remains a place where dedicated public servants thrive and make a meaningful impact on their community. 

By joining the DHR team, you would serve as a trusted Employee Relations Program Manager, providing integrated and innovative human resources solutions statewide. This classified position will operate under the guidance of DHR leadership and will be located at DHR Central Office in Boise, ID.  

Summary:
The Employee Relations Program Manager is responsible for developing and maintaining the state’s employee relations program by collaborating and developing policies, procedures, templates and sample documents, and develop training related to employee relations; to partner with leadership to evaluate and identify trends and propose solutions; perform related work.

We are seeking a polished ER professional to serve in a key leadership role supporting the State of Idaho. The ideal candidate will demonstrate exceptional organizational skills, responsiveness, and a professional demeanor. This position requires sound judgment and the ability to assess complex situations and make meaningful recommendations. Effective communication is essential, particularly in conducting investigations and informing involved parties of the relevant outcomes.

Responsibilities:

• Manage Idaho Personnel Commission (IPC) and statewide employee complaint line handling grievances and complaints from employees; ensure fair and timely resolution, monitor cases and investigation quality, and analyze trends;
• Report trends and propose solutions to supervisors and agency leaders;
• Provide statewide employee relations training to HR leaders including the DHR Standard Operating Procedures (SOP) and supporting resources.
• Advise and provide guidance to both employees and HR leaders on matters of HR policy compliance;
• Collaborate with agency HR leaders on related policies and procedures to improve employee relations and ensure compliance with labor laws;
• Identify investigation issues, potential evidence and sources, and investigative actions;
• Create professional, well-drafted investigation records, including investigation plans and investigation summaries;
• Analyze information collected from witnesses and evidence and reach timely and unbiased conclusions and findings;
• Effectively assess witness credibility;
• Maintain confidentiality and sensitivity to all issues;
• Develop resources (templates, guideline, best practice guidance, legal compliance, case studies and examples) to aid in appropriate employee relations documentation;
• Collaboration with legal counsel to ensure employee relations practices comply with labor laws, appropriate policies and ethical standard
• Develop and recommend solutions to employee relations issues, including performance, misconduct, conflict, FMLA, ADA and workplace accommodations;
• Provide statewide FMLA and ADA training to HR employees;
• Other duties as assigned.

Minimum Qualifications:

Some knowledge of: management practices.

Experience: managing a major program and supervising staff.

MQ Specialties

Some knowledge of: 

• Internal investigative practices
• Data analytics

Preferred Qualifications:

Experience:

• Conducting and managing multiple internal investigations
• Experience working in complex employee relations environments
• Experience working with Human Resource Information Systems (HRIS)

Benefits:

The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year. For additional information related to benefits and/or State programs, please visit https://dhr.idaho.gov/StateEmployees/Benefits.html.*

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.