Payroll Specialist

Summary

Under general supervision, this role performs all analytical and administrative duties necessary for preparing, processing and auditing payrolls for the USA and Canada region under a co-sourced payroll model with ADP. This individual ensures the consistent compliance with all applicable company policies and local, state and federal statutes. They will also participate in process improvement efforts on an ongoing basis.

Key Job Responsibilities

• Cultivates productive customer interactions and responds to unexpected customer requests with sense of urgency and positive action.
• Establishes, maintains and supports relationships with external and internal customers to ensure effective completion of assigned responsibilities. Takes responsibility for service-level failures, instills a proactive customer service perspective in the team and ensures timely response and follow-up to customer inquiries.
• Completes payroll operational activities including adjustments, audits, reporting, regulatory filing, etc.
• Responds to inquiries from internal and external customers. Conducts research and makes recommendations to resolve payroll questions.
• Generate, finalize and process an accurate and timely payroll. Review entire payroll for errors and reasonableness. Distribute reports and checks/deposit advices to applicable parties.
• Continually seeks out and pursues opportunities to enhance process effectiveness and efficiencies.
• Models professional workplace attitudes and behaviors that contribute to a positive workplace climate and promotes open communication and trust within the work group.
• Partners with co-sourced provider for payroll activities including payroll runs, auditing, garnishment management, tax services, etc.

• Multi-lingual Skills (English and Spanish fluency is required; Portuguese is preferred).

Required Education

Bachelor's Degree (B.A. or B.S.) from 4-year college or university, or the equivalent combination of education and experience, is required.

Required Experience

• Strong knowledge of the payroll function including preparation, balancing, internal control, and payroll taxes. Must possess excellent organizational skills and attention to detail along with strong analytical and problem-solving skills.
• At least three (3) years of prior payroll processing experience for a similarly large and complex organization.
• Prior experience using SAP SuccessFactors, ADP Vantage Payroll, UKG Timekeeping (or similar systems) is strongly preferred.
• Prior experience using BMC Helix (or a similar HR/Payroll case management tool) is preferred. Must also be proficient with Microsoft Office and related office software.